Shipping policy

Shipping policy

SHIPPING COST

For US residents, a flat rate of $6.99 will be charged for shipping. However, please be noted that it may vary depending on the region, such as Hawaii or Alaska.
Free shipping is offered for any orders above $70.

SHIPPING DETAILS

We use USPS & UPS for the courier services and the delivery time varies by location.
It usually takes about 5-9 business days on average, but duly note that there may be delays for unforeseen factors that occur during the shipment process.

RECIPIENT'S ABSENCE or UNCLEAR ADDRESS

Please provide a valid physical address, as UPS & USPS do not ship to PO Box, FPO/DPO/APO addresses and ensure that your delivery details, including street number, apartment or building number, and zip code, are accurate.

Providing incorrect or incomplete address information may result in delays or delivery failure. We are not responsible for failed deliveries due to incomplete or unclear addresses.

The Company is not responsible for failed deliveries caused by incomplete or incorrect addresses, and if a package is returned due to a missing recipient, refusal, or unclear address, a refund will be issued minus return shipping fees.

MODIFYING SHIPPING ADDRESS

If you have placed an order with an incorrect shipping address, please contact our customer service center at hello@fromlabshair.com as soon as possible. Please note that If your order has already been fulfilled, we may be unable to change the address, and no refund will be issued for misdelivery caused by incorrect information.